Privacy Policy

This Privacy Policy explains how TOFT (“we”, “us”, “our”, or the “Site”) collects, uses, and protects your personal information when you visit, make a purchase from, or otherwise interact with our website www.toft.co.uk (the “Site”) and any related services (collectively, the “Services”).

By using our Site or Services, you agree to the terms of this Privacy Policy. Please read it carefully to understand how we manage your information.

1. Updates to This Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updated version will be posted on this page with a revised “Last updated” date. We recommend reviewing this page periodically.

2. Collection of Personal Information

We collect personal information to provide and enhance our Services, process orders, communicate with you, and comply with applicable laws. We process your personal data in accordance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (“UK GDPR”).

a. Information You Provide Directly

• Contact details: Name, address, telephone number, and email address.
• Order details: Billing and delivery addresses, payment confirmation, and purchase information.
• Account details: Username, password, and security credentials.
• Support communications: Any information provided when contacting our support team.

b. Information Collected Automatically

When you use our Site, we automatically collect Usage Data using cookies and similar technologies, including your IP address, browser type, navigation patterns, and access times.

3. How We Use Your Personal Information

We use your personal information to:

• Provide Products & Services: Order fulfilment, payment processing, delivery, and returns.
• Communication: Answering enquiries, providing updates, and sending order confirmations.
• Improvement: Analysing trends, monitoring performance, and enhancing user experience.
• Compliance: Bookkeeping, tax, and consumer protection laws.
• Security: Protecting against unauthorised transactions and fraud prevention.

4. Cookies and Tracking

We use cookies to operate and improve our Site, personalise your shopping experience, and analyse usage. You may adjust your browser settings to refuse cookies, though this may affect Site functionality. We also honour the Global Privacy Control (GPC) setting.

5. Disclosing Your Information

We may share your information with trusted third parties to operate our business effectively, including payment processors, IT support, shipping partners, and professional advisers. We do not sell your personal data.

6. Your Rights Under UK Law

Under the UK GDPR, you have the right to access, rectify, erase, or restrict the processing of your data. You also have the right to data portability and to object to processing for direct marketing.

To exercise these rights, please contact us at sales@toft.co.uk. We respond to all legitimate requests within one month.

7. International Data Transfers

Your personal information may be processed outside the UK. Where such transfers occur, we use appropriate safeguards like the UK International Data Transfer Agreement to ensure your data remains protected.