Shipping Policy

At TOFT Ltd, we aim to deliver high-quality sportswear with efficiency, care, and reliability. Whether you’re ordering as an individual athlete, a club, or a team, our priority is to ensure your order reaches you promptly and in perfect condition.

1. Order Processing

Orders placed through www.toft.co.uk are processed Monday to Friday, excluding UK public holidays.

• Custom and made-to-order items are generally dispatched within 5 – 6 weeks, depending on production schedules and design approval.
• Stock orders received before 2:00 p.m. (UK time) are processed the same working day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

2. Delivery Options & Timelines

We offer a range of shipping options to meet the needs of our active customers worldwide.

3. Custom Order Production

All custom teamwear and personalised sports garments are produced to order with meticulous attention to detail.

• Production typically takes 5 – 6 weeks, depending on order volume.
• Peak periods (pre-season) may extend production times slightly.
• Estimated completion dates are provided at the time of order confirmation.

4. Split Shipments

If your order contains both stock and custom products, they may be shipped separately to prevent unnecessary delay. You will not be charged additional shipping fees for split deliveries resulting from our fulfilment process.

5. Address Responsibility

Please ensure your shipping details are accurate. TOFT Ltd cannot accept responsibility for delays or losses caused by incorrect or incomplete delivery details provided by the customer.

6. Tracking & Missed Deliveries

You can monitor your delivery status using the tracking number sent via email. If you miss a delivery, the courier will typically leave instructions to reschedule or deliver to a local collection point.

7. Damaged or Lost Parcels

If your order arrives visibly damaged, please take photographs and notify our Customer Care Team within 48 hours at sales@toft.co.uk.

In the rare event of a lost parcel, we will liaise with our couriers to trace the shipment. If it cannot be located, we will arrange a replacement or full refund.