Return Policy

At TOFT Ltd, we are proud to stand behind the quality and performance of our sportswear. We work hard to deliver exceptional products and service to every customer, team, and club. As most of our garments are made to order, our policies are designed to be fair, transparent, and consistent with UK retail standards.

1. Custom-Made Products – Replacement Only

Many of our garments are custom-produced specifically to your order. Because of this bespoke nature, custom-made products are not eligible for refunds unless they are faulty.

However, if your custom product arrives with a manufacturing defect or quality issue, we will replace the item free of charge, and TOFT Ltd will cover all associated replacement and delivery costs.

Your item will qualify for a replacement if any of the following apply:

• The product arrives with a manufacturing or construction fault.
• The incorrect item was dispatched.
• The delivered colour differs substantially from the colour ordered.
• The garment construction or customisation is incorrect (e.g. wrong size pattern, incorrect panel cut, or logo/print misplacement).

2. Colour Disclaimer

Please be aware that minor variations in colour can occur due to differences in monitor settings, fabric texture, or printing processes.

• Small variations are normal and not considered a manufacturing fault.
• A significant colour mismatch that alters the intended design will qualify for a free replacement.

3. What TOFT Covers in Approved Replacement Cases

If your replacement claim is approved, TOFT will cover the full cost associated with producing and delivering your replacement order. This includes:

• The reproduction and production cost of the new item.
• Outbound shipping costs.
• Return shipping costs (if the product needs to be sent back).
• Any other charges linked to the replacement process.

You will not incur any cost for an approved replacement claim.

4. How to Request a Replacement

To request a replacement, please contact our Customer Support Team via email:

Please include the following information:

• Your order number.
• Clear images of the affected item or issue.
• A short written description outlining the problem.

5. Non-Returnable Items

Please note that the following items are not eligible for return, refund, or replacement unless faulty:

• Customised or made-to-order sportswear.
• Items without a valid manufacturing or production issue.
• Products that have been worn, washed, or damaged after purchase.
• Items marked as clearance or final sale.

6. Standard Products – 14-Day Return Policy

If you have purchased a non-custom (stock) product, you are entitled to return it within 14 days of receipt in accordance with the Consumer Contracts Regulations 2013. Returned items must be unused, unwashed, and in their original condition with tags intact.

7. Team and Club Orders

Please review your design and order details carefully before confirming—this includes all logos, colours, names, numbers, and sizes. Once production has commenced, custom orders cannot be cancelled, amended, or refunded.